TORONTO – May 2, 2011 – ConceptWave Software Inc., an award-winning provider of Customer, Product and Order Lifecycle Management solutions for the global communications service provider (CSP) market, today announced its first annual Cable Customer Summit for tier 1 North American cable service providers, which will be held at the Westin Harbor Castle in Toronto on May 5-6.
The event will feature expert commentary from leading industry analysts as well as best practices and case studies from the company’s cable customers. Among the guest speakers will be the following:
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“Cable Market Opportunities: An Analyst View of the Landscape” by Ari Banerjee, Senior Analyst at Heavy Reading
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“Cable Views: Collected Thoughts From Global Industry Experts” by Colin Orviss, Founding Partner at Parhelion
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“Customer Experience: Managing Your Subscriber Expectations” by Sheryl Kingstone, Analyst at Yankee Group
On the cable service provider side, executives from service providers will contribute to excellent discussions around the industry challenges, future, and product roadmap. Participants, to date, include leadership from Comcast, Charter, Time Warner Cable, Rogers, TSTT, Cogeco, and Videotron.
“We work with the best minds in order management, fulfillment and advanced B/OSS in the cable industry, and we wanted to bring those top influencers together to discuss the pacing issues that affect our business, especially increased competition,” said Mr. Chun ling Woon, Vice President, Marketing and Business Development, ConceptWave. “One of the primary themes at the summit is how to respond to those competitive pressures by constantly developing innovative and flexible product and service offers, and getting them to market faster and more cost effectively.”
According to Woon, the company’s cable customers will share their experiences and best practices with deploying ConceptWave’s Products, which include product and service catalog management; end-to-end order management; and customer management and care.
“Between multi-system operators and telco ‘triple-play’ bundles, competition for cable service providers is at an all-time high, and they need to find ways to differentiate their brand to retain current customers and secure new ones,” said Mr. Ari Banerjee, Senior Analyst at Heavy Reading. “By discussing real-world examples and addressing best practices in combating these competitive forces, ConceptWave will provide immense value to its cable summit attendees and point them in the right direction to ultimately drive bottom-line revenues.”
To find out more about the Customer Cable Summit, contact Claudia Gilmour at (905) 405-2188.
About ConceptWave
ConceptWave is a leading provider of customer, product, and order lifecycle management solutions that enable communications service providers to rapidly introduce new market offers and to empower superior customer experience. ConceptWave's unique offer is to provide an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave Order Care and Rapid CRM. ConceptWave products and solutions enable service providers to address competitive requirements and simplify the management of customers, products, and orders, for any product, on any network, in any market, using any channel. ConceptWave is headquartered in Toronto with presence in Americas, Europe and Asia.
For more information please visit: www.conceptwave.com.
ConceptWave and ConceptWave Order Care are registered trademarks of ConceptWave Software Inc.
